I ordered carpet for my Procraft bassboat from Bass Pro Shops at the beginning of November. I did this because Tracker retails for Procraft and they could get me the exact color, weight, everything! It is now the end of January and I have still not received the carpet - everytime I call they say "We will look into it and call you back." I never get calls back. I asked for BPS gift cards for Christmas to help pay for the carpet (otherwise I would have already gone somewhere else). I've never had a problem with BPS before. This is getting very frustrating > - what would you do???? Thanks

I've never had a issue with Bass Pro. Have always been good to me. I guess you could call and ask for a manager.

man....i've never ordered marine carpet before, but anything that takes 3 months.........hmmmm....

I would probably not let anyone tell me "we'll get back to you anymore," especially since it sounds like they aren't getting back to you...manager is a good route.  Get a firm date on when you should receive it, or get your money back and go somewhere else.

I've never had a issue with Bass Pro. Have always been good to me. I guess you could call and ask for a manager.

Be sure to write down the names of everyone you talk with.

People tend to pay attention when they are "on record".

Good luck, this really shouldn't happen. BPS customer service is one

of the best. I have dealt with them on occasion without every having

an issue of any kind.

Roadwarrior is right on the money.

I may go a step further, if you used a credit card for the purchase, dispute the sale, as I'm sure the card has been charged.  Visa or mastercard may have better luck getting to the bottom of your dilema.

I haven't paid for it yet, but friends and family gave me BPS gift cards to go towards the carpet.  I can't get cash back to go elsewhere (or I probably already would have)

I assume that you are ordering from one of the retail stores.  If so then it is probably the marine accessories department.  I'd call and ask for the manager of that department.  

If he/she isn't in get their name and ask to be transferred to customer services.  Tell them your problem and that you want to speak to the accessories dept mgr as soon as that person is next in the store.  Leave a number and tell them you expect a call.  Also ask for the store general manager's name.

As RW said, write down everyone's name you speak with. Call again but ask to speak with a manager/supervisor. Quit talking with the flunkies in the trenches. You need resolution not excuses; let them know you are NOT letting them off the phone until you hear it is being shipped that day. Kick some tail and take some names.

I finally got an email back from the General Manager of Bass Pro Shops.  He admitted that they made mistakes and that he has instructed the Tracker Marine seller to sell the carpet to me "at cost" for compensation!!

I finally got an email back from the General Manager of Bass Pro Shops. He admitted that they made mistakes and that he has instructed the Tracker Marine seller to sell the carpet to me "at cost" for compensation!!

               WOO-HOO!  

Thanks guys for the help and advise!! Ya lead me in the right direction!!  Thanks again  !!