Jump to content
scrutch

A Good Company That Stands Behind Their Product...

Recommended Posts

Last summer I bought a Berkley night fishing light from Walmart and took it to the lake that night.  It was the fluorescent type that had a black light and a white light.  It had two suction cups on the bottom for sticking it on the gunwales.   I got to the lake, took it out of the box and plugged it in.  It worked good and I used it for a couple minutes before we decided to motor to another spot.  I turned it off, pulled it off the gunwale and laid it upside down on the front deck of my bassboat.  After motoring about a quarter mile, we smelled that dreaded electrical fire smell!  I stopped immediately to investigate and found that my brand new fishing light on the deck of the boat was in full meltdown mode  It was laying upside down and when I turned it over there was a melted spot on the light and a two inch diameter melted hole in my boat carpet!  I called Berkley the next day and after some time spent emailing pictures and getting estimates ($1300 to replace my carpeting), I accepted a reparation offer totaling $850.  They mailed me a check for $500 and gave me $350 worth of product from any of their product lines.  The pic shows the $350 worth of product I chose.

 

So thanks to Pure Fishing for standing behind their product and not forgetting the "little guys" of the fishing world!

 

 

20tgfpd.jpg

 

Share this post


Link to post
Share on other sites

Wow.  Worked out for both of you in the end.  What DD cranks are those? 

 

How did the carpet turn out?

 

Jeff

Share this post


Link to post
Share on other sites

I would say they "did you right"! Sorry to hear of the damage but it seems like in the end all will be fine.

Share this post


Link to post
Share on other sites

nice to see you were takn care of. makes you feel good, how was the light though before it took a dump. realy want to try some night fishing this summer

Share this post


Link to post
Share on other sites

Those deep divers look like the Sebile D&S cranks.  An interesting concept on those.  I haven't tried them but have wondered how they work... Glad to see your new stuff...sorry to hear about your boat.

Share this post


Link to post
Share on other sites

They are great over there, congrats

Share this post


Link to post
Share on other sites

I don't agree they did you right.

The product's value is approximately 50% of retail if not less so for them to give you $350 of product means they actually gave you around $175 of product at their cost.

If the damage was $1,300 then they should have settled with you for $1,300.

However if you are happy with the settlment then we are happy for the settlement.

  • Like 5

Share this post


Link to post
Share on other sites

Those are D&S cranks. They claim to go 20-28 ft. deep and I like the single hook design to reduce hangups (I hope). I have a few spots that are fish magnets but just eat up cranks because of the deep laydowns. These are all baits that I've wanted to try but just haven't yet. I've been pretty impressed with sebile's story and innovative design. We'll see how they perform.

The other cranks are additions to my cold water arsenal. Flatt shads and spin shads.

Oh, and Jeff, the boat carpet will probably get replaced this spring.

Share this post


Link to post
Share on other sites
So the light caught on fire? Also how's the carpet

It didn't catch fire, but it probably would have if I would not have unplugged it right away. It has a melted spot on the top where it melted the hard plastic that was about 1/8 inch thick. I sent it back to Berkley for "forensic analysis".

Share this post


Link to post
Share on other sites
nice to see you were takn care of. makes you feel good, how was the light though before it took a dump. realy want to try some night fishing this summer

It worked pretty good. I like the black light for summer. I think it would have helped keep the skeeters away. I never really got a chance to give it a real test though.

Share this post


Link to post
Share on other sites
I don't agree they did you right.The product's value is approximately 50% of retail if not less so for them to give you $350 of product means they actually gave you around $175 of product at their cost.If the damage was $1,300 then they should have settled with you for $1,300.However if you are happy with the settlment then we are happy for the settlement.

Well the quote was for replacing the carpeting in the entire boat. The damage is a two inch melted spot on the front deck. The carpet is not exactly brand new either. It looks new but it is used. I thought it was a good settlement considering those facts. Pushing for more money would have made me feel greedy.

Share this post


Link to post
Share on other sites

After my last post I went to Cabelas website and put all the pictured products in my shopping cart just to see the value and I'm a little shocked to see its retail value is $504.84. I gave the Berkley rep a list to go from and told her that when she got to $350 to just stop. She sent me EVERYTHING on the list.

Share this post


Link to post
Share on other sites

Great to hear. If you are happy, then I am happy for you. Also, thankful that the incident that night with the light did not turn out much worse.

Share this post


Link to post
Share on other sites

Glad it worked out and you were happy.  NEVER has Pure Fishing let me down, in my experience no company comes remotely close in trying to please their customers.

Share this post


Link to post
Share on other sites

Yep. From a business point of view it is very important to settle a situation than to be sued for the damages.

A corporation must be represented by an attorney and at their hourly cost it is less costly to settle than go to court or answer any legal correspondence.

As stated previously, if you are happy then we are happy.

Share this post


Link to post
Share on other sites

I'm starting to agree with Sam, although I feel Pure Fishing did offer more than most other companies would.  The question is this, can you get your carpeting looking exactly the way it was before their defective product caused a burnt spot for $500.  If so or the spot doesn't bother you,you did ok.  If not the full $1300 for carpet replacement would have been more in line.  The lures, regardless of the retail value are basically a goodwill move.  As Sam says 50% of retail, IMO probably no much than $100 in their cost, besides how much could you resell those lures to help in the cost of carpet replacement, not to mention the inconvenience in doing so.  Would a case like this go to court, probably not but if so you being the plaintiff wold probably have to file papers in their jurisdiction, meaning you travel there or get an attorney to do it for you.  Even if you win, you still have lost considering expense and travel.

I think Pure Fishing got off for $600, no more than $700 and you got a hole in your carpet.

Share this post


Link to post
Share on other sites

Hey Scrutch.  Think about plugging the hole.  Find a carpet that is an acceptable match and buy a small piece, or remnant if you can.  Place it over the damaged area, line up the nap, and secure it in place.  Small screws or brads should work. 

 

Use a straight edge and a sharp utility knife, and cut through both carpets.  You might need a few passes with the knife to cut cleanly through both pieces.  Remove what you used to hold the "patch" in place, then set the patch to one side, keeping its orientation the same.  Remove the damaged piece, and clean any remaining adhesive.  Apply carpet adhesive according to directions, then fit the patch into place, and use something like a wallpaper roller and press the patch securely into place.

 

To give it the weathered and worn look of the old carpet, scuff it with a wire brush until it's has the slightly worn appearance of the existing carpet.

 

It's not likely that you'll get a perfect match, but it will be preferable to a crispy melted area, and will only cost a few bucks and some time.    

  • Like 1

Share this post


Link to post
Share on other sites

Im buying one of those lights!

  • Like 2

Share this post


Link to post
Share on other sites

You seem to come out on top. I can't even get Berkley to replace a broken rod.

Share this post


Link to post
Share on other sites

Glad you are happy

I just got a new G Loomis rod, so I am happy...lol

Hootie

  • Like 1

Share this post


Link to post
Share on other sites
Yep. From a business point of view it is very important to settle a situation than to be sued for the damages.

A corporation must be represented by an attorney and at their hourly cost it is less costly to settle than go to court or answer any legal correspondence.

As stated previously, if you are happy then we are happy.

Pure fishing already has a  legal department. The last thing they want to do is get in a legal battle because it is bad with PR. Hence why they gave him the free gear. Pure fishing could have had this case wrapped up in court for years if they wanted to .  

Share this post


Link to post
Share on other sites

glad they took care of you....

you had a legitimate problem and i'm sure you approached them in the right way....not aggressive or demanding and they listened

 

"no company comes remotely close in trying to please their customers."

Megastrike does


 

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.

  • Recently Browsing   0 members

    No registered users viewing this page.

  • fishing

    fishing forum

    fishing rods

    fishing reels

    fishing

    bass fish

    fish for bass
    fish

×