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Christian M

Whats Going On With E21 & Carrot Stix??

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This week I had a Carrot Stix Wild snap below the first guide while casting a light spinnerbait. I came home and called e21 & no amswer, all I got was a general email. I decided to email and the email immediately bounced back saying the email address is permanantly inactive!

Thank goodness I saved my reciept because my only recourse was to go back to Dicks where I bought the rod last June. They only gave me $67.40 toward the rod, so I ended up getting a Shimano Cellus. There was only one Carrot Stix on the rack & it had no price on it.

Is the company bankrupt? Does anyone know what's going on? I'm not the only one who this has happened to...

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I've read on other boards that trying to get a warranty replacement/repair is very difficult.  The way people are contacting them now is by their facebook page.  I'm not surprised though with all the problems they had.

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Do a quick search here and there are a bunch of people that have had major issues with them. With all the issues, I can't believe stores are still stocking them.

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The only form of contact I found that works is Facebook. Even then their warranty is a joke. They wanted me to send credit card info through an email ( really?) to pay the $40 or whatever it was to replace my rod, plus I would have to pay to ship it to Canada.

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I said it once, Ill say it again.

Silly kids, Carrots are for rabbits!!

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E21 has been purchases by another company and they are in the process of changing everything over. It should make it easier, in the long run, to get warranty and repair items taken care of.

I have their updated contact info at work, if anyone needs it, shoot me a pm and I will get that for you.

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I already took mine back to the store explaining what happened and thankfully they gave me $70 store credit. When I looked there was only 1 Carrot Stix on the rack, looked like a return. Got me a Shimano

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classic example of a company that was so promising and then totally blew it.

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Best recourse is to buy the extended rod warranty for 11 bucks from whatever store you buy from if you like the rod. At least you can get an extra year plus over the counter service if you choose to do so. I noticed gander tossed e21 rods out of the store last year.

 

 

Much different from your ABU experience @ Christian

 

 

:cry3: Abu customer service is so beautiful

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I broke a wild myself over the weekend. 7' mh spinning rod, throwing a 1/2oz red eye. Casted fine, reeled in the last 2 guides. Can't seem to get a replacement myself, forced me to go back to baitcaster :)

Totally p***** me off, I loved that rod!

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Best recourse is to buy the extended rod warranty for 11 bucks from whatever store you buy from if you like the rod. At least you can get an extra year plus over the counter service if you choose to do so. I noticed gander tossed e21 rods out of the store last year.

 

 

Much different from your ABU experience @ Christian

 

 

:cry3: Abu customer service is so beautiful

Or buy a st croix that has a 4 year warranty or even a lifetime warranty. The rod eventually pays for itself. 

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I am glad this topic is on here. Things change and E21 Carrot stix is now under a new company a new owner a new everything. I am one of those who was in your shoes as well. Mad upset and trying to figure out what happened to carrot stix. The past is now the past the damage on the name and the brand has been done. There is an old name Carrot Stix and now under new ownership new products seeing negative comments on every post!   enough was enough I used to say I wish they "E21 Carrotstix" would listen but they would not listen! With just a little time and patients and a new start! WE ARE NOT THE SAME COMPANY THAT LET US ALL DOWN, as dodgeguy said it the best .......promising and they blew it. That is exactly so true. We are looking over everything and changing everything. I live in TX. not over seas, I am a former BASS top 150 Angler , I am a professional fishing guide. I have seen what was wrong with the former Carrotstix company. As we put together the new company and new products. We have the NEW Carrotstix brand changing everything everyday. We are fisherman we are designers and WE WILL LISTEN.

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Hopefully you guys can undo some of the damage done by the previous company. I remember reading that carrot stix were bought by (I think) a chinese conglomerate. I noticed they introduced a few new lines of rods. Hopefully someone takes a chance and we begin to see some positive changes and a turnaround like kistler was able to do

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I am glad this topic is on here. Things change and E21 Carrot stix is now under a new company a new owner a new everything. I am one of those who was in your shoes as well. Mad upset and trying to figure out what happened to carrot stix. The past is now the past the damage on the name and the brand has been done. There is an old name Carrot Stix and now under new ownership new products seeing negative comments on every post!   enough was enough I used to say I wish they "E21 Carrotstix" would listen but they would not listen! With just a little time and patients and a new start! WE ARE NOT THE SAME COMPANY THAT LET US ALL DOWN, as dodgeguy said it the best .......promising and they blew it. That is exactly so true. We are looking over everything and changing everything. I live in TX. not over seas, I am a former BASS top 150 Angler , I am a professional fishing guide. I have seen what was wrong with the former Carrotstix company. As we put together the new company and new products. We have the NEW Carrotstix brand changing everything everyday. We are fisherman we are designers and WE WILL LISTEN.

 

So what is your relation to E21/Carrotstix?

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National account sales manager 

As poor of a reputation that the company has now, you might want to consider changing the name at least a little bit so people know it's not the the same ownership.

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Will this new carrotstix co. honor older carrotstix rods? ( Warranty )

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As poor of a reputation that the company has now, you might want to consider changing the name at least a little bit so people know it's not the the same ownership.

The name will not be changed, we are looking into everything we can as a new company to help the previous customers

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Will this new carrotstix co. honor older carrotstix rods? ( Warranty )

Thank You for asking that we had a very long coversation about that yesterday. We bought the name and we have considered what to do to make this right for owners who bought from the old company.

right now that is a very good possibility to help and find the registered owners of those rods. 

If you can please just bare with us as we are NOT the same company. We have rods that work perfect.

I have had every rod from about every manufacturer I have broke many and I have been denied or had to pay a fee to try to get a new rod 

 

Would you be more happy to get one new rod or would you be better off knowing the new series and line we have will be fully honored with a superior rod and know that now if you have any problem it will taken care of, better yet we know with changes are product will be the best out there. You will NOT have to worry now about youre rod and negative comments are rods have and will be the best.

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Seems to be a rather confusing message.  You are keeping the name, so you must value it and the 'goodness' that was earned by the old regime.  At the same time, you don't seem willing to make amends with those that have been harmed by that same regime.   I'm not in manufacturing, nor in sales or merchandising, so I'm rather ignorant here....but it seems to me that there are words coming out both sides of the corporate mouth.

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Seems to be a rather confusing message. You are keeping the name, so you must value it and the 'goodness' that was earned by the old regime. At the same time, you don't seem willing to make amends with those that have been harmed by that same regime. I'm not in manufacturing, nor in sales or merchandising, so I'm rather ignorant here....but it seems to me that there are words coming out both sides of the corporate mouth.

Yep, I thought the same thing.. Only differently, lol

Seems like a New Rod company & starting New, would be a better option, went to the site, checked it out, very limited info on exact details, on blank construction, exact guide manufactors , oh, and same crappy hook keeper, doesn't seem very new to me, check out the warranty aspect, a bit improved there, while reserving the right to still request a full rod ship back @ $40+ ... No disrespect meant to Carrotstix, However, seems like double talk to me too.

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I'm not in manufacturing, nor in sales or merchandising, so I'm rather ignorant here....but it seems to me that there are words coming out both sides of the corporate mouth.

 

sounds like you're not as ignorant about retail as you think  :D

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aside for you, the national account manager, saying it is a different company, how is it really different?

same logo, same copyright (1996-2014), using the 2007 iCast awards as a callout, owned by chinese company in shenzhen (aforementioned chinese conglomerate).

just not seeing a whole lot of differences myself.

having owned an e21 carrot stix rod previously, i can say that i was not impressed and for the money one can find MUCH better rods today.

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