+1
What grinds my gears is that it was not a business decision in any sense of trying to improve the company. (My interpretation is from several years ago, so my feelings may not exactly be facts. But it appeared to be about shareholder profit taking. Not shareholders who had a stake in future success of a company, but hostile invasion for immediate profit. I describe myself as a free market capitalist, but everything about this stunk.)
Now, I had largely soured on BPS before, so my judgment was already trending down. Going into BPS had become lousy experience before that; aggressive vacation hawkers hounding you, increasingly limited selections, totally indifferent or ignorant sales people. And online wasn't much better. The BPS web experience was horrible. The searches were weak, the mobile user interfaces sucked, and the pricing was never competitive.
I stopped in a BPS last year while on the road, thinking I needed something or other despite myself, and nothing had changed.