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  • Super User

Change the color and get one.  I have not had anything but good experiences with them.  Even after waiting a while on back ordered products.  Some times it is the manufacturers fault, and being in retail, it is a pain in the butt!

 

Jeff

  • Super User

TW is IMHO the best of the best, give them a call, they will make it right.

  • Super User

always call anyone when u have an issue! emailing wont get the job done ever...and im a tech savvy 25 yo.

00 great pic.

  • Super User

Call them and they will send you a different color.

 

Jeff

I had some back ordered jigs, ended up calling them and they shipped me plastic worms that I wanted, free shipping and I think the worms were $0.75 more total than the jigs.. No problem, great customer service!!

They won't rip you off...I've never known them to charge someone for an item until it ships.

  • Super User

As has been mentioned, call them and they'll make it right. 99% positive they do not charge you until an out of stock item ships either. I place 10-12 orders with them every year and have nothing but good things to say about them.

I waited 9 months for my spro phat flies on back order

  • Super User

Maybe my math skills are lacking but how is March to September almost a year?

 

Give them a call and they will take care of you.

  • Super User

They don't charge until they ship, so you're not getting ripped off. You can cancel anytime. I had to wait a little for my Bone Lunker Punker...Worth. Every. Minute. I've had dozens of orders with TW and never had any problem with filling the order or customer service if they couldn't.

  • Super User

One of the biggest reasons I like, and use TW is their customer service. When dealing with other vendors you will sometimes talk to a person who may want to help, but really doesn't have a clue. That is not the case with TW. Give them a call...

I placed an order them once and it shipped except for a bag of Zoom Ol' Monsters in black/blue flake.  They went on back order and literally about 10 months later they came in stock and they shipped them out.  They didn't bill me of course until they shipped.  TW will do you right.

  • Super User

A year for a product what they think this is a stock? Like everyone said contact TW I would email them and show them all the emails that you have sent to them. You never know they could give you free stuff or discounts you never know

  • Super User

Never, ever had issue with the folks out there. I do, literally, thousands of dollars a year with them and have never had an order charged that wasn't shipped.

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