Has anyone had any luck contacting them in the past? I tried sending an email on their website, it's been about a week and no response. Are they more active on their social media platforms like Instagram? 

FB Messenger on their page says they usually respond in about a day.  I'd say that's your best bet for getting through to a USA rep.

 

Let us know how it works out.

2 hours ago, J Francho said:

FB Messenger on their page says they usually respond in about a day.  I'd say that's your best bet for getting through to a USA rep.

 

Let us know how it works out.

I sent them a message, I'll post an update when/if they respond and how it goes. 

Good luck, man.

I hate it when the little props get stuck on the spy baits, 0 stars......

2 hours ago, reason said:

I hate it when the little props get stuck on the spy baits, 0 stars......

When I contacted them about a spybait that broke after about 10 fish, they sent me three new ones.

21 minutes ago, portiabrat said:

When I contacted them about a spybait that broke after about 10 fish, they sent me three new ones.

Yeah, I would have just said "4 weeks without the car"

I just wanted to follow up on this.

 

The bait I had an issue with was a Cambio Spinnerbait which had the back blade come off within minutes of it's first use. I contacted them through Facebook shortly after posting this and they said they'd contact me through email. Email never came so I asked again through Facebook. They eventually helped me out and sent a very generous package from Japan of replacement baits, that I received this week. I got out today to fish one of them and it held up to many fish so I am very pleased with how they handled it and I trust that the bait I had break was just a fluke. Thanks Duo!

Customer service is becoming harder to get. Great customer service is nearly obsolete!! Kudo's to Duo Realis!!  Makes me want to buy more of their products. Which is exactly to purpose of great customer service.....

I love Duo baits, kind of a sleeper company imo. They make many fine baits but it doesn't seem like you hear about them often. Glad they took care of you.