Jump to content
MassYak85

Duo Realis Customer Service

Recommended Posts

Has anyone had any luck contacting them in the past? I tried sending an email on their website, it's been about a week and no response. Are they more active on their social media platforms like Instagram? 

Share this post


Link to post
Share on other sites

FB Messenger on their page says they usually respond in about a day.  I'd say that's your best bet for getting through to a USA rep.

 

Let us know how it works out.

  • Like 1

Share this post


Link to post
Share on other sites
2 hours ago, J Francho said:

FB Messenger on their page says they usually respond in about a day.  I'd say that's your best bet for getting through to a USA rep.

 

Let us know how it works out.

I sent them a message, I'll post an update when/if they respond and how it goes. 

  • Thanks 1

Share this post


Link to post
Share on other sites

Good luck, man.

Share this post


Link to post
Share on other sites

I hate it when the little props get stuck on the spy baits, 0 stars......

  • Haha 1

Share this post


Link to post
Share on other sites
2 hours ago, reason said:

I hate it when the little props get stuck on the spy baits, 0 stars......

When I contacted them about a spybait that broke after about 10 fish, they sent me three new ones.

  • Like 1

Share this post


Link to post
Share on other sites
21 minutes ago, portiabrat said:

When I contacted them about a spybait that broke after about 10 fish, they sent me three new ones.

Yeah, I would have just said "4 weeks without the car"

  • Haha 1

Share this post


Link to post
Share on other sites

I just wanted to follow up on this.

 

The bait I had an issue with was a Cambio Spinnerbait which had the back blade come off within minutes of it's first use. I contacted them through Facebook shortly after posting this and they said they'd contact me through email. Email never came so I asked again through Facebook. They eventually helped me out and sent a very generous package from Japan of replacement baits, that I received this week. I got out today to fish one of them and it held up to many fish so I am very pleased with how they handled it and I trust that the bait I had break was just a fluke. Thanks Duo!

  • Like 2

Share this post


Link to post
Share on other sites

Customer service is becoming harder to get. Great customer service is nearly obsolete!! Kudo's to Duo Realis!!  Makes me want to buy more of their products. Which is exactly to purpose of great customer service.....

Share this post


Link to post
Share on other sites

I love Duo baits, kind of a sleeper company imo. They make many fine baits but it doesn't seem like you hear about them often. Glad they took care of you. 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

  • fishing

    fishing forum

    fishing rods

    fishing reels

    fishing

    bass fish

    fish for bass
    fish

×