??
Had a 6 month old KVD jerk bait rod break 11” from the tip last week bringing a 12” bass into the boat. 
I’ve contacted them 3 different days and left messages but no response. 
I hope this isn’t how they handle all their warranty issues. 

This is surprising.

They have to be at the top of the food chain as far as sales.

Would like to know the outcome.

8 minutes ago, Bird said:

This is surprising.

They have to be at the top of the food chain as far as sales.

[stuff deleted]

 

Empirical source of your belief that Lew's is "at the top of the food chain as far as sales?"  I'm a Lew's fan but I'm skeptical that they do better sales than Daiwa or Shimano.

Bird, sales is one thing but how they handle warranties is another. 
We will see. Hopefully they visit here. 

Lew's quit selling parts in early '21 (actually, they used to give them away last time I needed some - a service model they learned from Zebco). 

They quit fielding phone calls, and their service center has suffered from overload with the post-'20 outdoor recreation boom and supply constraints. 

Though supply seems to be catching up this year, you gotta wonder if things will ever return to where they were before (unlikely). 

Still would be worth a phone call to see how they respond. 

35 minutes ago, QED said:

 

Empirical source of your belief that Lew's is "at the top of the food chain as far as sales?"  I'm a Lew's fan but I'm skeptical that they do better sales than Daiwa or Shimano.

No, I'm surprised by their warranty service or lack there of.

Talk to many on the water and Lew's is aboard many if not most of the fisherman I talk to.

Gotta believe they are top or very near as far as sales are concerned.

 

Certainly, give me a Shimano ?

Bull, 3 phone calls and  messages. 

I agree with @Bird at least pre pandemic their service was far superior to Daiwa or Shimano. 

31 minutes ago, SC53 said:

Hopefully they visit here. 

That's the thing.  People post their customer service complaints here thinking "somebody will see it" or it will incite some form of action.  But customer service people don't spend their days surfing the Net looking for people complaining about them.

 

So threads like these turn into a whine-fest that makes companies look bad.  It turns into a one-sided view when they're not here represented.  Really it's a character attack.

 

That's why I don't allow these here.  Per the FAQ's:

 

I have a dispute with 'company X'. Can I post about it here?
While we can empathize with your frustration, the best course of action is deal directly with the company. Escalate it up the ladder, file a grievance with PayPal or Ebay (if they were involved with the transaction). File a mail fraud complaint with the post office. There are other options, but attacking the company in a public forum is not appropriate nor allowed. Such posts will be removed.