I don't normally shop or purchase from Basspro, but we had a grand opening near me a couple of months ago, and I took the wife and kids. While there, my wife spotted a hooded dress that she really liked, so I filed the thought away for mother's day. I ordered the dress from Basspro * the middle of last week, giving them a week and a half to get it to me. Skip to last Weds, the tracking says delivered, but my stoop is empty..not good. I take a peek around my neighborhood, no dice. I email Basspro immediately, and tell them it was a mother's day gift, and I NEED it asap. Skip to Friday, fedex drops me a box off that afternoon..Basspro had overnight expressed my item, at no charge to me. I don't normally write rants or raves about companies, but this was spectacular, a solid show of customer service. Your thoughts?

I agree, very nice guesture, as big as BPS is I'm glad they took care of you.  Everyone complains when bad things happen, however they do not say a peep when good things happen.  I try to make it known when someone goes out of their way to make things right.

Way to score those brownie points! Bass pro service has always been great to me.  I shop there on occasion, usually just the spring sales. 

Way to score those brownie points! Bass pro service has always been great to me.  I shop there on occasion, usually just the spring sales. 

I was unsolicited in my post, wiseacre..

I've always had good things to say about BP.. They have always treated me rite.

I was unsolicited in my post, wiseacre..

 

Thank goodness.  Soliciting can be a crime, or maybe a misdemeanor.

Iv'e been a customer of BPS for over 20 years and I have never had a problem with them.

Nothing but good things to say here, either.

Glad BPS was able to drop off your "wife's" dress.

Glad BPS was able to drop off your "wife's" dress.

You should never project your proclivities.

My thoughts....it's going to be awkward when your wife and the neighbors wife wear the same dress down to the mail boxes....

My thoughts....it's going to be awkward when your wife and the neighbors wife wear the same dress down to the mail boxes....

My eyes are peeled..

Other than bombing me with catalogs, and being slightly higher priced on some items. I like them just fine.

When I saw the title of this thread I was a bit curious and picturing something more like this...

 

 

Glad to hear BPS took care of you. They've always been good to me too.

My eyes are peeled..

Ouch! That sounds painful...lol.

Hootie

When I saw the title of this thread I was a bit curious and picturing something more like this...

Glad to hear BPS took care of you. They've always been good to me too.

Reminds me of a Pink Floyd concert I went to.