I placed an order with Siebert Jigs 7/4 to take advantage of the 15% discount. Never got a confirmation on the order from them or PayPal. Sent Siebert 2 emails to find out the status with no reply. Has anyone else run into problems here?

Mike has great customer service. He's a sponsor on here. Maybe send him a pm. Being that it was on the 4th he probably didn't see it until Monday the 6th. Today is only the 8th. You should here from him soon. It's only been a few days. Be patient.

^^^This. Great guy and company. Just the 4th of delay.

Yeah, PM on here works well. He's probably swamped with orders right now.

No.  You didn't get the pay pal message saying you had sent the payment??

His website says he is running on 10-12 buisness days. Be patient. Remember he is taking all these orders by himself. He is a great guy and makes the highest quality jigs on the market IMO.

Thanks. I'll wait until Friday to PM him. I saw the 10-12 days and I'm in no hurry but I'm surprised the PayPal didn't process. Maybe he doesn't process until the jigs are mailed.

No. You didn't get the pay pal message saying you had sent the payment??

My question also. If you didn't get an email saying you sent money or if it doesn't show up in your paypal account I would question if your order went through.

Yeah I would PM him like, today.

Either the order didnt go through or your email inbox is messed up.

PM sent. I'm sure I'll hear tomorrow.

I had placed my order with Mike on Sunday. Had a problem arise during the ordering process and he emailed me back within the hour. I was able to get the ordered submitted the 2nd time using my desktop computer and paid via credit card and not PayPal. Once the order was completed I got a few automated emails from Siebert with one containing the order details and the other as a payment confirmation. Mike did confirm that he got slammed with orders and would probably be a week or 2 before he has them complete.

 

I would still contact him via PM or send another email just to confirm your order was received as well as payment. If there was a problem with something and the order didn't go through I bet Mike will make it right. He is one of the best guys to deal with and goes out of his way to make sure his customers are happy.

I placed an order with Siebert Jigs 7/4 to take advantage of the 15% discount. Never got a confirmation on the order from them or PayPal. Sent Siebert 2 emails to find out the status with no reply. Has anyone else run into problems here?

I would direct message Mr. Mike on here. When I placed my order I direct messaged him asking how long it would be and he was beyond courteous. Trust me there worth the wait

In the last 2 weeks, I've order 200+ Jigheads from him, never had any issues with communication, shipping, pricing, quality, anything.  Couldn't have been smoother.  I'll be a customer for life!

i have emailed him before with some questions about his jigs with no reply from him. he is running a business, i would not expect to have to p.m. someone for business related communication.

Emails can get lost or put in junk folders and with a business, you rarely if ever go into a junk folder.  I have ordered plenty of jigs from him in the past and haven't had an issue.  I do want to say that my PayPal didn't go through until he accepted the payment and made it a legit transaction though on one order i placed during one of the sales.

I sent Siebert Jigs a PM from this forum last night. Based on all the good comments I will probably hear something today.

Just got a response to my PM from Mike. Looks like a mix up on the ordering process but he took care of me.

Great service and everyone's correct a really nice guy.

mike is great, he takes care of every single order and his work is unreal on quality and value

Got my order in with Mike's help. Very happy and great service.

That's why you order in bulk from Mike, that way when he is backed up you still have your favorite jig in your tackle box, and can fish on until your new order arrives. I usually order 3 or 4 of each, and now that I'm on the water I hardly lose anymore jigs because I can actually retrieve them if they get hung up in something.

This is why Bass Resource is the best fishing site on the web - great sponsors, forums, & members.  I'm glad everything got worked out.

Good to hear. I didn't have any doubts that Mike would make it right!

Now stop bothering him so he can get going on my order!

It takes Mike about 2 days to fill the orders the other 10 he goes fishing... NUFF SAID!

Thank you all. Boostr I wish that was true.

 

My apologies for the problem.

 

I try to reply to ever email I get.  I cant say I never miss one, but if I do its extremely rare.  Especially customer emails. These are my top priority to answer.  Typically during the day I respond within a few hrs if not faster then that.

 

When ordering from our site you should receive an email from siebertoutdoors@gmail.com that states Order Confirmation Notice. This will have a copy of your order on it.  If this email doesn't come across something isn't jiving correctly and please contact me to work through the issue.  If for some reason emailing is not working which is real rare please pm me here or call me.  I check in multiple times a day typically. 

 

If you have placed an order recently and for some reason not received an email of the order please contact me at siebertoutdoors@gmail.com.

 

Thank you

 

Mike Siebert