I placed an order for some finesse worms, twelve packages in all.  The order consisted of three packages each of two colors, and two packages each of three different colors.

The items were marked as confirmed when I made the payment. 

However, it turned out that they were out of the two colors of which I wanted three packs of each.

The order came today.  Along with the six packs I ordered which they had in stock, I received 38 packages of a variety of their products to try out.  There was also a nice note from the owner apologizing for the foul up, and hoped I'd like the extra product he shipped as a gift.  In addition, when he gets in the items I ordered, he will send them to me.

In the end, after ordering 12 packs of plastic, I will have 50.

Now that's what I call customer service.  Talk about going above and beyond.

Tom, care to share who you did business with. Myself I would always do business with this kind of supplier.

btd???

Tom, care to share who you did business with. Myself I would always do business with this kind of supplier.

PM sent.

You ARE going to reimburse him for the extra 38 packs....Right?

After all, he would also like to retire some day.

could you also send me the name or website of this business?

Tom, care to share who you did business with. Myself I would always do business with this kind of supplier.

ditto......with whom did you do business with.

Tom, care to share who you did business with. Myself I would always do business with this kind of supplier.

ditto......with whom did you do business with.

Same here.

Same here also

PHEW, it's pretty clear that we're in an economic contraction!

Rhino, I hope you have a high-capacity PM box 

Roger

me too lol

I'd like to know as well.  Somebody hit me up with this place lol.

I see the tacklebox monkey in your future. 

You ARE going to reimburse him for the extra 38 packs....Right?

After all, he would also like to retire some day.

He doesn't need to, this post alone should make up for those extra packs!  ;D

I'm curious as well. Why don't you just post the name of the place up? Customer service that great needs to be recognized.

You ARE going to reimburse him for the extra 38 packs....Right?

After all, he would also like to retire some day.

He doesn't need to, this post alone should make up for those extra packs! ;D

I'm curious as well. Why don't you just post the name of the place up? Customer service that great needs to be recognized.

Unfortunately, customer service that great is typically exploited once too many people know of a "deal" received by another.

Not insinuating anyone that posted on this thread would do that, but you know how the world works...

Tom, care to share who you did business with. Myself I would always do business with this kind of supplier.

ditto......with whom did you do business with.

X2

I'd also like to know

You ARE going to reimburse him for the extra 38 packs....Right?

After all, he would also like to retire some day.

He doesn't need to, this post alone should make up for those extra packs! ;D

I'm curious as well. Why don't you just post the name of the place up? Customer service that great needs to be recognized.

Unfortunately, customer service that great is typically exploited once too many people know of a "deal" received by another.

Not insinuating anyone that posted on this thread would do that, but you know how the world works...

And that is precisely why I did not post their name, but am sending it in PMs to those who requested it.  On the other hand, it also seemed unfair not to acknowlege what they did.

You'll have a pm as well.

I think I sent a pm to everyone who inquired about the company.  If I missed any, send me a pm and I will send it to you via a pm.