I finally got to put in some good time last week with the Revo PRM 20/GLX BSR803 combo (for small tubes) I purchased about 2 years ago. I had only put in 3-4 hours with the combo since I purchased it and was excited to finally go to a smallmouth fishery for a week so I could use it extensively. It performed great the first couple days, but on day three the reel literally snapped off during a cast. I instantly assumed the reel seat gave way on the GLX but was beyond shocked to see the Premier in 2 pieces.

 

This set up has been sitting in a rod/reel cover its entire life and in no way had any "trauma" since I took it out of the box, so this is absolutely mind blowing. I've never had a bass rod break, let alone a reel. I never even considered warranties for reels and wrongly assumed they were lifetime like high quality rods (reel retails for $249), but the Revo is only warrantied for 1 year.    

 

I am appreciating my Shimanos even more and more at this point and feel a bit ripped off by Abu not standing behind their product. Thanks for letting me vent...

 

 

What a bummer, man!

Wow that's crazy for a reel that costs more than 2 bills. It almost looks like the reel stem is plastic.

Oh that sucks.  I was just thinking about getting one of these.  I will be looking into other options.

 

Have you tried calling Abu/Pure Fishing anyways and explaining the situation?  They may (or may not) help you out.  The worst they can do is say no.

Wow! That sucks man

I have tried and tried many times to give Abu Revo baitcasters a chance and all but the Skeet Reese series have disappointed me from premature bearing failure, to guide inserts falling out, to bad worm gears, or winding sounds when casting.  Nevertheless, the do have good customer support so you can probably replace it and sell it in the flea market when they give you a new reel back and go buy a Shimano or Daiwa!

Sorry for your bad luck, I have the same reel and it has been flawless since I purchased it a few years back.       The part you need is called the Stem PN 1221422, it is an easy part to change on these reels the bad news is that it is about a $60 dollar part retail, maybe DVT can get you one a little cheaper or ABU customer support will help out.    Good Luck

Thats a first, hopefully they take care of that.

The rod did it

Even though the warranty is expired I'd give it a shot. If you decide to repair it let me know.

d**n, i've never seen or heard that happen to any reel

If you haven't done it yet I'd contact Abu Garcia Customer Support and send them your photos; it looks to me like it's a bad casting with an air bubble at the break point which probably weakened the stem, this I believe would be a manufacture defect.

Sorry for your bad luck, I have the same reel and it has been flawless since I purchased it a few years back.       The part you need is called the Stem PN 1221422, it is an easy part to change on these reels the bad news is that it is about a $60 dollar part retail, maybe DVT can get you one a little cheaper or ABU customer support will help out.    Good Luck

Thanks for the specifics... definitely going to have to think about that. I didn't realize you could actually repair such a thing.

 

If you haven't done it yet I'd contact Abu Garcia Customer Support and send them your photos; it looks to me like it's a bad casting with an air bubble at the break point which probably weakened the stem, this I believe would be a manufacture defect.

I sent them an email with the pics but haven't heard anything back yet. I put this in as a Google search and found someone with a similar break that Abu did not take care of since it was more than a year since the purchase, but like TiNuts said the worst they can do is say no. I'll let you guys know how this plays out. Thanks!

Send them a link to this thread and show them how good or bad they can look to large group of fishermen who spend alot of money on gear. I have seen one post already of a lost sale.

d**n, i've never seen or heard that happen to any reel

X2  Fished until 4 years ago with spinning gear.  None of my reels cost more than about a fourth of what your reel cost.  Usually a lot less.  Never had one break there.  Never known of anyone else to ever have one break there.  Just goes to show that nothing is perfect.  Have to believe it is a manufacturing problem when the handle was cast (made, not fished).  Does suck, tho.  I feel certain it will be made right.  I don't see any tire tracks on the stem. 

Abu's rep just keeps getting worse and worse. Glad I jumped ship when I did.

Some time ago I posted about failures that occurred and this is exactly the sort of thing I was talking about.  But, those things don't happen in the real world, people argued.  Yet, here it is plain as day.  I've seen it happen with casting reels as well.

GOOD luck with AG customer service, they're usually decent to deal with.

wow...

I sent them an email with the pics but haven't heard anything back yet. I put this in as a Google search and found someone with a similar break that Abu did not take care of since it was more than a year since the purchase, but like TiNuts said the worst they can do is say no. I'll let you guys know how this plays out. Thanks!

Try calling them instead of emailing them. They seem to respond much faster (and give better service?) when you call in.

 

Sorry to hear about the issue, though. As much as I love my Gen2 Premier's and how trouble free they've been, AG is sure having a lot of quality control issues these days.

all reels will have breaks.  it is funny how we stick to brands.  I only use Abu Garcias cause I have never had a problem with them.  I have had lemons in Shimano 2 out of 3 reels.  A Curado and a Spirex and I haven't used Shimano since.  Have you contacted customer service?  They will replace it for you.  

that is why I will not buy any reel without a aluminum or magnesium frame.i have had that happen on graphite frame reels.as far as I know the neck on that reel is a composite.

 

I sent them an email with the pics but haven't heard anything back yet.

 

Definitely CALL them.  Email is never a good channel for dealing with customer service.  Just sit on the line until they give you what you want or escalate to a manager.

hmmm....I see nothing here that a little duck tape won't fix!

LC

Super glue might be a better.

Super glue might be a better.

IDunno. I never messed with any of them thar fancy high tech chemicals. Now, with the right amount of turtle wax, that might buff out.

LC