Recently sent a Shimano Stella 2500FS in for service.  Turnaround time was

about a week and the charge was -$0- 

 

My, my, my...

 

 

 

Nice!  

I'm wondering if there would have been a charge if the reel was a $50-$70 reel instead of a $700 reel.

That’s especially impressive given the number of small washers and spacers in a Stella. Most of us charge a surcharge to work on them. Who knows how far they took it down though. 

You think they'd service my E7s for free if I sent them in?

On 4/23/2019 at 3:30 PM, Delaware Valley Tackle said:

That’s especially impressive given the number of small washers and spacers in a Stella. Most of us charge a surcharge to work on them. Who knows how far they took it down though. 

You da MAN!

 

The only reason I went with Shimano's service center was because this reel is JDM and if

parts were required (and they were), I thought they might be hard to come by and a headache 

for you. BTW, Shimano USA does not generally service JDM reels, but apparently in my case

the bearing and shield (?) were interchangeable with other Stella 2500. 

 

You are lucky and I am glad they you got it fixed, especially for free.  My experience has not been that great with their reel repair service. 

 My one friend had to send in an Antaries DC ( I think that’s how you spell it )  for service after having it for a couple weeks  and it took nearly 4 months for them to return it.  I love Shimano it’s probably my favourite real company  but I find sometimes there services are Hit or miss.  Glad to hear yours was so quick and painless ??

I sent in a Calais DC a while back, had it back in less than a week, new gear, new bearing and a tune up, for $30.

Sent in a Chronarch MGL this winter- back in 3 weeks with new main, pinion and maintenance. $25.

Im just disappointed it happened after 15-20 steelhead.