How is everyone’s experience getting their reels serviced by Shimano?

Shimano does a fine job, but I generally use Mike at DVT:  

https://www.delawarevalleytackle.com/

Feel free to contact me here, email or phone with any questions or concerns. 

39 minutes ago, BassBlowup354 said:

How is everyone’s experience getting their reels serviced by Shimano?

Way too long. Could be months. Ship it to them in Cali and they'll ship it to Alabama, N.Carolina, or wherever. Minimal to no communication with the tech who's working on it. Then it just shows up one day. No thanks. Hard pass.

It's been years since I used their service but all went well. It did take about 6 weeks to get my reel back.  Even back then, they were overwhelmed. 

 

The guy that worked on my Calais sent me video of their office. They had these big metal bins the size of a skid filled 4 feet high with reels, no boxes, with tags rapped around them. There must have been a dozen bins in the office, not including the ones in their warehouse, and about 4 or 5 guys working on them. 

Send your reel to Mike at DVT.

Dan at ReelEx is retiring...he was the top Shimano tech in the country.

Tom