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Trouble With New Platform App

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  • Super User

The bottom bar for messages, notifications, etc. is not working. It locks up the app when selected.

Anyone else having this issue?

Screenshot_20260113_084430_Chrome.jpg

  • Super User

I just double checked on my phone and I’m having zero issues and can open everything.

Works ok on an iPad if I make the font big enough for it to show up.

  • Super User

Notifications works about 50% of the time on my phone. Also when I reply to a post and hit submit, it doesn't. I have to go back in and hit submit again to post. My phone is all I ever use.

  • Super User

I haven’t been able to check notifications on the tablet since the new platform.

I can check them on the computer.

  • Super User

Same. Android phone, Chrome browser, cache and cookies cleared. Bottom buttons all cause freeze or don't do anything. Back button will clear freeze, but sometimes takes several taps.

  • Super User

On my iPad the upper right notifications bell shows pending notifications but will only let me read and return for the next one about 3 times before locking up. I have reloaded page and it will not reset.

  • Super User

Hey @Glenn I can check my notifications on the tablet again now.

  • BassResource.com Administrator

I didn't change a thing, and as I research this, it's looking more and more like a cache issue and/or outdated browser problem.

There are so many different combinations of mobile OS/Browsers that I cannot offer assistance. If y'all think you cleared your cache, and are still having problems, you probably have a few more steps to perform, or need to update your browser.

I highly recommend searching YouTube and watch a few videos for your particular configuration about fully clearing cache and/or updating your browser as I cannot offer any help.

  • Super User

I've never owned a laptop and technically limited between the ears 👂.

Only issue I'm having is can't click on notifications and cleared cache......I think.

When I Google search Bass resources to try to come in the back door, can't log in.

Likely a me issue 😔

  • BassResource.com Administrator

Problem solved. It was the over-sized rectangular ads pushing the dropdown menus to the far right of the screen -- so far out that you couldn't see them unless you scrolled over. For some reason, those ads aren't resizing for smaller screens like they should, so I disabled them for now.

  • Super User

I'm good to go. I just keep clearing & deleting until BR worked. To heck with everything else. Hopefully I can still make calls on this thing.😁

  • Super User

Yes all problems fixed on this end, thanks @Glenn .

Appreciate your efforts that likely go beyond what we realize.

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