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I recently broke my Kistler H3. I was just going to replace the tip, then I remembered about my warranty. I just bought the rod last April. So I called up TW and they told me to ship it back and they'd replace it for free because these rods carry a 3 year warranty. 

I asked if I could replace it with a different brand rod and they said yes. I ended up getting a Dobyns Champion XP Split Grip. I sent my broken rod off on a Monday and received my new rod yesterday afternoon. 

Great customer service. 

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Wow. That is fantastic...

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TW rocks

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That's how you keep customers !!!

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11 hours ago, punch said:

TW rocks

+1 :thumbsup3:

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That’s great!   I’m surprised TW took care of it for you.   I’ve always had to send mine back to the rod company...but it’s only happened to me twice

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Good customer service is the only way to stay in business these days.

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Wow! To get it replaced with a completely different brand rod is unheard of!

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Interesting, I thought you had to go through manufacturer. Wonder if only some rods or you had a new TW employee😁.

Either way that's great 

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WOW. That's great to hear as I was wondering how'd they'd handle all that. Priming myself for their next sale.

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Just got my first rod in from them today. Great job on the packaging and extra tip protection. This was my first time dealing with them and it was a pleasure. 

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On 1/12/2019 at 10:33 AM, PolarKraft195Pro said:

Wow! To get it replaced with a completely different brand rod is unheard of!

I am guessing that and being able to send it back to Tackle Warehouse instead of the manufacturer was something to do with their warranty.

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