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Sad day because  my crucial  rod just snapped on a cast. Sad because  it was my 6'6" MH and they don't make them anymore. What rod do they replace them with now?  Anyone replace one lately?  Does Shimano reply quick? Yes it is old but I'm going to try to get another. I bought them years ago for the warranty, now it's time to see if they will honor it. 

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2 minutes ago, bassheel said:

Sad day because  my crucial  rod just snapped on a cast. Sad because  it was my 6'6" MH and they don't make them anymore. What rod do they replace them with now?  Anyone replace one lately?  Does Shimano reply quick? Yes it is old but I'm going to try to get another. I bought them years ago for the warranty, now it's time to see if they will honor it. 

Good luck! My Crucial snapped on a fish a few weeks ago. 1st gen, full cork handle version. Went online to fill out the warranty and it wanted a copy of the receipt. The rod is like 10+ years old, I don't have the receipt. Sent them an email and was basically told, too bad. Maybe I just spoke with the wrong person, but didn't seem like I was getting a replacement.

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lifetime warranties cover manufacturer defects. Contrary to what people for some reason or another believe,  lifetime warranty isn't a "free replacement for life". Defects show up within the first few months of use, not years. Your rod broke years after it was purchased. They don't have anything to honor in this case. You could contact them and see what they say. There are times you could get lucky and be a exception and get a free rod but more often than not, you won't in this case. 

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Btw, I didn't expect a new rod. I got my money out of this one ten fold. I was just more curious how the "lifetime" warranty worked.

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10 minutes ago, iabass8 said:

lifetime warranties cover manufacturer defects. Contrary to what people for some reason or another believe,  lifetime warranty isn't a "free replacement for life". Defects show up within the first few months of use, not years. Your rod broke years after it was purchased. They don't have anything to honor in this case. You could contact them and see what they say. There are times you could get lucky and be a exception and get a free rod but more often than not, you won't in this case. 

Fenwick will always replace your rod.

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Be great if it was Zodias but pretty sure it would be a Curado (still a nice rod).

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My local tackle shop told me it would cast $35 to ship the rod to Shimano, this is to cover shipping& insurance. If Shimano decided to honor the lifetime warranty the $35 would be returned.

 

The Curado rods are similar characteristically to the Crucial.

 

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That's bull poop. Falcon gave me a new rod 8 years after the warranty was over. My Bucoo had a one year warranty.i broke a guide and asked if they could fix it. They said have a new rod.

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1 minute ago, dodgeguy said:

That's bull poop. Falcon gave me a new rod 8 years after the warranty was over. My Bucoo had a one year warranty.i broke a guide and asked if they could fix it. They said have a new rod.

I fell face first into a rock pile.  Broke 2 pieces off the end of my Expert (original model and my favorite rod at the time).  Called Falcon and explained what happened.  Had to sent them $80 and the section of the rod with the ratings, and they sent me a comparable new Cara.  Not free, but AFAIC they didn't owe me anything.  I felt that was more than fair of them.  A $200 rod for $80 is nothing to sneeze at.  Especially since it was 100% my fault.

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You do not have to have a receipt. Send the rod in, you will get a replacement with an equivalent rod. No questions asked. Pretty fast turn around too. Your new rod will only have a 1 year warranty though. 

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I broke a Crucial rod a few years ago. Shimano offered to send me a new rod for half price. Not sure if they still do that or not. Call them and find out. 

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I've had to replace several Gen 1 Cumaras. Never had a receipt nor a problem.

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3 hours ago, new2BC4bass said:

I fell face first into a rock pile.  Broke 2 pieces off the end of my Expert (original model and my favorite rod at the time).  Called Falcon and explained what happened.  Had to sent them $80 and the section of the rod with the ratings, and they sent me a comparable new Cara.  Not free, but AFAIC they didn't owe me anything.  I felt that was more than fair of them.  A $200 rod for $80 is nothing to sneeze at.  Especially since it was 100% my fault.

That sounds like a replacement program and very similar to lamiglas when I did a similar my fault deal. It was $75 but here’s the kicker. I could get the same rod OR any other rod in their line up. ANY. I was such an idiot. I could have gotten their equivalent of the GLX but I was feeling guilty so I got their certified pro drop shot special. 

 

Yeah, people seem to either associate a rod replacement program with a lifetime warranty which has already been explained. They’re not the same.

 

Im of the camp if you get at least 3 years out of a rod and it breaks chances are I did something likely inadvertently and and unknown to damage it. 

 

 

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My buddy found the bottom half of a st croix mojo surf rod ..i called st croix gave them serial.number it was made in 2014 and had a 5 yr warrenty told them i lost the top half and they said 35 for a new top half shipped...no brainer its sitting here with a 970 mag power penn  waiting to be fished ..

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"Some" Rods had a full replacement policy some didn't.  Some had limited replacement, fee replacement, no fault replacement, etc.  Depends on the company.  For those that did 100% full replacement, it always made me wonder how much of the cost of that warranty was built into the initial rod price because you know you are paying for it.    

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You would get Curado rod for a replacement in MH same length if available otherwise next size up. You will have to pay shipping to Shimano and normally Shimano would ship rod back to you with no charge. As other mentioned no receipt needed.

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8 hours ago, Maxximus Redneckus said:

My buddy found the bottom half of a st croix mojo surf rod ..i called st croix gave them serial.number it was made in 2014 and had a 5 yr warrenty told them i lost the top half and they said 35 for a new top half shipped...no brainer its sitting here with a 970 mag power penn  waiting to be fished ..

Lie, and cheat and get ahead, I was wondering where the hipster learned it....

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 I told them i found it and since it was never registered till i gave them the number wala..momma didnt raise no fool said i can send it in nd they match a new top with a 35$ prepaid or go to nearest dealer and match a top and get the model number so 35 bucks helll yaaaa

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8 hours ago, Maxximus Redneckus said:

My buddy found the bottom half of a st croix mojo surf rod ..i called st croix gave them serial.number it was made in 2014 and had a 5 yr warrenty told them i lost the top half and they said 35 for a new top half shipped...no brainer its sitting here with a 970 mag power penn  waiting to be fished ..

and this is exactly why companies are going away from long term warranties, people lying to take advantage.  

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6 minutes ago, flyfisher said:

and this is exactly why companies are going away from long term warranties, people lying to take advantage.  

I was about to say the same thing. Plus ask what he "gave them the number wala" meant. 

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Since it was never registeredi was official owner now ...say right on upc code for warranty to activate it needs to be registered not my doin ..its in english so ....i guess someone spent 200$ on. Rod and didnt read the fine print..so wala i called and went through with it like shoulda been done 5 yrs ago and they asked me what could they do for me since it had a warranty..i said its not mine but they said it was ok just like someone sold it to me and didnt register it ...would u throw it away??

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Shimano has a program that if the rod broke due to user error they will replace it at 125 dollars Canadian. I called about a gen2 Loomis and that's what the gent told me! It was called x something program. Just ask them about it.

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I snapped a SLX in half the weekend before last. Only had the rod two weeks. Called Shimano and they gave me an email address to send the completed warranty form. I've yet to even get a reply from them regarding it.

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